It can be difficult when a patient has a complaint. Below is an NYP service expectation guideline of how to handle this type of situation.
1. Acknowledge - Listen to all patients with empathy and thank them for bringing their concerns to me.
2. Apologize - Apologize on behalf of the hospital and take ownership of their concerns.
3. Amend - Act to resolve their concerns and keep the person updated on progress until the issue is resolved.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment