Summer Lecture 7/17

Interested
in a Healthcare Career?

Come learn more about:
· Dietetics
· Occupational Therapy
· Physical Therapy
· Social Work

Volunteer Services presents a “Summer Lecture Series”
Date: Thursday, July 17
Time: 6pm Sharp!
Where: Cayuga Room
(in the back of the Garden Café in the Basement)

Games!

SCRABBLE AND MONOPOLY

games are available to play with patients

They will be kept in my office, so please see me if you would like to borrow them

Cancer as a Disease, Not a Death Sentence

Cancer as a Disease, Not a Death Sentence

By JANE E. BRODY
Published: June 17, 2008
The New York Times

Three Steps for Service Recovery

It can be difficult when a patient has a complaint. Below is an NYP service expectation guideline of how to handle this type of situation.

1. Acknowledge - Listen to all patients with empathy and thank them for bringing their concerns to me.

2. Apologize - Apologize on behalf of the hospital and take ownership of their concerns.

3. Amend - Act to resolve their concerns and keep the person updated on progress until the issue is resolved.

New Items for Patients

Calendars and puzzle books are now available to distribute to patients. They are located in the 10 South filing cabinet. If a patient will be here for treatment for awhile, calendars can help patients stay oriented and keep track of things. The puzzle books have crosswords, sodoku, and other fun trivia.