Errand Solutions Available to Patients

Errand Solutions is a new service available to patients at NYP. Errand Solutions is available to assist and support NYP patients with the tasks of daily life that can sometimes be challenging while being in the hospital.

Errand Solutions staff can help with everyday tasks like dry cleaning, auto oil changes and maintenance, gift shopping, trip and party planning and many other things that patients may need. Patients will still pay for the actual services they use, but there will be no charge for the errand solutions work in getting them done.

Patients can call *99 from their phone to access the Errand Solutions kiosk, located in the Starr Lobby.

Hours of Opperation:

M,W,F 7am-2:30pm

T, TH 10am-5:30pm

Hospice Chaplains Take Up Bedside Counseling

Hospice Chaplains Take Up Bedside Counseling

The New York Times
By PAUL VITELLO
Published: October 28, 2008

You’re Sick. Now What? Knowledge Is Power.

This is very releavant to our "intellectualizing" patient who cope by seeking information about their illness.

You’re Sick. Now What? Knowledge Is Power.
The New York Times
By TARA PARKER-POPE
Published: September 29, 2008

A Time When Listening Is ‘Sacred’

A Time When Listening Is ‘Sacred’

September 25, 2008, 12:09 pm
By Jane Gross
The New York Times

Taking Time for Empathy

Taking Time for Empathy

By PAULINE W. CHEN, M.D.
Published: September 25, 2008
The New York Times

Tender Loving Care Catologue

Dear Volunteers,

We now have catalogues available from "tlc," an American Cancer Society booklet where patients can order wigs and various hats and scarves. I will place the catalogues in the cabinet with the Knit for Nancy hats. Please feel free to distribute as needed.

TLC Tender Loving Care is a not-for-profit patient service of the American Cancer Society intended to make coping easier for women experiencing hair loss due to chemotherapy, radiation treatment or surgery. In addition to helpful editorial advice from the experts at the American Cancer Society, we offer a large selection of hair loss products for cancer patients as well as special products for breast cancer patients and survivors. Our attractive, comfortable and affordable headwear includes wigs, hairpieces (bangs, falls and sideburns), turbans (cancer caps), hats, head scarves, kerchiefs and other useful products. Our mastectomy products include breast forms, pocketed post-surgery bras, swim suits and camisoles.

http://www.tlcdirect.org/

Jen

Perhaps Death Is Proud; More Reason to Savor Life

Perhaps Death Is Proud; More Reason to Savor Life

By THERESA BROWN
Published: September 8, 2008
The New York Times

Language Services for Providers and Patients: A Collaborative Approach

Language Services for Providers and Patients: A Collaborative Approach

DATE: Thursday, October 16, 2008 8:30 a.m. - 4:00 p.m.

LOCATION: Morgan Stanley Children's Hospital of NewYork-Presbyterian166th Street and Broadway

This is the third annual one-day seminar in medical interpreting. Healthcare providers, interpreters, hospital administrators and others will be present to discuss progress, best practices, and burning issues in the delivery of healthcare to limited-English-proficiency patients.

Participants will get a chance to hear some amazing speakers, including the CEO of NewYork-Presbyterian Dr. Herbert Pardes. The keynote speaker for the conference is the Senior VP from Joint Commission, Dr. Paul Schyve. Students get discount-registration of $20 if they register before September 26th. Visit www.scps.nyu.edu/medical for details.

In Cancer Therapy, There Is a Time to Treat and a Time to Let Go

In Cancer Therapy, There Is a Time to Treat and a Time to Let Go

By JANE E. BRODY
Published: August 18, 2008
The New York Times

Having Cancer, and Finding a Personality

Having Cancer, and Finding a Personality

The New York Times
By RUTH PENNEBAKER
Published: August 11, 2008

Best Hospitals Honor Roll

Congratulations! For the eighth straight year, NewYork-Presbyterian Hospital has been ranked by U.S.News as the #1 hospital in New York, and for the third year, as the #6 hospital in the nation!

New York Hospitals Create Outcry in Foreign Deal

New York Hospitals Create Outcry in Foreign Deal

The New York Times
By ANEMONA HARTOCOLLIS
Published: August 5, 2008

New York City’s Health and Hospitals Corporation has signed a 10-year, $100 million contract with a profit-making medical school in the Caribbean to provide clinical training for hundreds of students at the city’s 11 public hospitals.

Pens!!

I would like to thank the Nancy Klauber Forest Foundation for their generous donation of pens. Please pick one up in the 10 South filing cabinet. They conveniently have a rope so you can wear it around your neck during your shift.

Doctor and Patient, Now at Odds

Doctor and Patient, Now at Odds

By TARA PARKER-POPE
Published: July 29, 2008
The New York Times

A growing chorus of discontent suggests that the once-revered doctor-patient relationship is on the rocks.

Appreciation Day 7/23

Appreciation Day

Wednesday, July 23, 2008

Afternoon: 12:30-1:15pm

Evening: 8:30pm-9:15pm

10 Central Lounge

Refreshments will be served and we will be making paper flowers to give to patients and to decorate the unit. Please come to show your support for the program and to meet members of the Foundation that make this program possible.

Summer Lecture 7/17

Interested
in a Healthcare Career?

Come learn more about:
· Dietetics
· Occupational Therapy
· Physical Therapy
· Social Work

Volunteer Services presents a “Summer Lecture Series”
Date: Thursday, July 17
Time: 6pm Sharp!
Where: Cayuga Room
(in the back of the Garden Café in the Basement)

Games!

SCRABBLE AND MONOPOLY

games are available to play with patients

They will be kept in my office, so please see me if you would like to borrow them

Cancer as a Disease, Not a Death Sentence

Cancer as a Disease, Not a Death Sentence

By JANE E. BRODY
Published: June 17, 2008
The New York Times

Three Steps for Service Recovery

It can be difficult when a patient has a complaint. Below is an NYP service expectation guideline of how to handle this type of situation.

1. Acknowledge - Listen to all patients with empathy and thank them for bringing their concerns to me.

2. Apologize - Apologize on behalf of the hospital and take ownership of their concerns.

3. Amend - Act to resolve their concerns and keep the person updated on progress until the issue is resolved.

New Items for Patients

Calendars and puzzle books are now available to distribute to patients. They are located in the 10 South filing cabinet. If a patient will be here for treatment for awhile, calendars can help patients stay oriented and keep track of things. The puzzle books have crosswords, sodoku, and other fun trivia.