- Evaluate Hospital staff on their service
- Receive gifts for returning completed surveys
- Never reveal your identity and all responses kept confidential
- Open to volunteers only
- Must Attend Orientation session (tbd)
- For more information contact Melissa Landanno, Coordinator of Patient Centered Care 212 342-1559
Friday, May 30, 2008
NYP's Mystery Shopper Program
In New York City, Two Versions of End-of-Life Care
The New York Times
By ANEMONA HARTOCOLLIS and FORD FESSENDEN
Published: May 30, 2008
Tuesday, May 27, 2008
Meditation
By BENEDICT CAREY
Published: May 27, 2008
This article published recently in the New York Times, talks about how mindfulness meditation can help relieve suffering. Please read over and think about how helpful it can be to practice meditation techniques with our patients.
Friday, May 23, 2008
In Hospitals, Simple Reminders Reduce Deadly Infections
Tuesday, May 13, 2008
HAND HYGIENE!
Thursday, May 8, 2008
For the Elderly, Being Heard About Life’s End
The New York Times
By JANE GROSS
Published: May 5, 2008
Grounded in research at the Dartmouth Medical School, slow medicine encourages physicians to put on the brakes when considering care that may have high risks and limited rewards for the elderly, and it educates patients and families how to push back against emergency room trips and hospitalizations designed for those with treatable illnesses, not the inevitable erosion of advanced age.
A Final Farewell
Tuesday, May 6, 2008
Commitments to Care
As part of the “We Put Patients First” effort at NYP, employees are making their own “commitments to care.” These commitments are individual promises to improve how we interact with each other and with those we are here to serve. These commitments are personal and powerful. And, together, as we all make and keep our commitment to care, we can create an environment that we will all be proud of.
Top 10 Commitments to Care-Taken from our employee retreats
“I promise to not let people upset me. When they are upset I will not let anyone make me frown.nec”
“I commit to looking while listening.”
“I will go beyond my job responsibilities to aid patients.”
“I promise to say "Is there anything else? Because I have the time."”
“I'm going to try to smile and keep calm while I am dealing with a families that are upset and attempt to help them resolve their problems.”
“I will listen to the patient's request and follow through with a response.”
“I will use kindness and humor with patients.”
“Every time I meet a new patient I will treat them like a family member.”
“I commit to controlling my mood and attitude at work and remaining positive and professional.”
“I commit to not be frustrated with family members asking the same questions over and over.”